The Collapse of Emerging Energy Solutions: A Crucial Reminder for the Solar Industry

The surge in solar energy adoption has been remarkable in recent years, driven by rising electricity costs, government incentives, and growing climate change concerns. Australia leads the world in solar installations per capita, with over 3 million households making the switch.

However, the collapse of Emerging Energy Solutions is another example of the challenges faced by the solar industry and its customers.

Who is Emerging Energy Solutions?

Emerging Energy Solutions was an STC trading company that facilitated the trading of Small-scale Technology Certificates (STCs) for solar providers. STCs are offered to customers as an upfront discount for their solar system and these government incentives are a significant reason for the solar uptake in Australia. Emerging Energy Solutions promised to reimburse installers within 48 hours for a fee, with the expectation of being reimbursed by the Clean Energy Regulator within six weeks. However, in August 2024, Emerging Energy Solutions went into liquidation and was exposed for failing to pay installers to the tune of more than $86 million.

Impact on Solar Customers

Many solar retailers and installers face a struggle to stay in business due to the unpaid STCs, as they are left owing money to wholesalers for installations that have taken place. In some cases, these installers may need to cancel future jobs due to lack of funds. 

If a solar company goes bankrupt, its customers will no longer have support or warranties they can fall back on should an issue arise. Given the high cost of living, the last thing you would want is to incur further costs due to useless warranties or solar systems that no longer work. 

How Solahart Can Help

If your previous solar company has gone out of business, Solahart can assist. With a dedicated network of dealerships across Australia, every one of our dealers has an innate understanding of their local customers and provides tailored energy solutions. The process begins with a free in-home assessment, which involves a few key activities to understand your situation, including:

• Viewing your home’s orientation, roof space, and any potential shading issues.
• Assessing your current and future energy needs.
• Discussing your budget and the savings you wish to achieve.

Questions to Ask Your Solar Provider

When considering a new solar provider, ask these five crucial questions to ensure you are dealing with a reputable company:

• “Will someone come to my home to undertake an assessment?” If a solar provider suggests they can offer you a solution based on a satellite image, reconsider your options.

• “Do you test your products?” Check if the solar provider does any testing before they add a product to their range.

• “How long have you been in business?” Check their track record, online presence and the kind of customer reviews they’ve received.

• “Are your installers New Energy Tech Consumer Code (NETCC) approved?” Every installer needs to be NETCC accredited. If you feel the provider can’t answer this question convincingly, there is a strong chance they are looking for shortcuts.

• “What are your warranties like?” A good warranty, backed by a reputable company with a proven track record, gives you peace-of-mind should any issues arise.

Choosing a reputable company like Solahart has never been more important. Our offering now encompasses a total home energy solution, ranging from solar power, solar hot water, battery storage, heat pumps, EV charging, smart systems, and more. With industry-leading warranties and ongoing support, Solahart is your one-stop renewable shop.